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![]() ![]() Something is hinky with the software when scene animations are turned off. I went back to the first instance and turned animation back on in Model Info and it’s not crashing. And Third instance is animation still being turned on apparently prevents the crash as well. Second instance is Moving the camera or any other action will prevent the crash. Refer to the Datasmith Exporter plugin installation guide for SketchUp Pro. First instance you see is the issue - crashes after exporting when switching to a new scene. Compatible with SketchUp Pro 2019 - 2023. ![]() SketchUp support has several sets of information at this point. I can replicate it here on multiple machines, so hopefully this is replicable on other machines. Same constraints - clicking or moving before clicking the next scene tab prevents the crash, but if I export and click on the scene tab it will crash. I finally went to the only other windows user here and asked them to install SketchUp2023 and they can replicate it on their machine with a fresh install. Maybe I’ll try repairing it this time with the install service active and hopefully it works. The software is still crashing so I don’t know what to do next. So it’s like it wasn’t ever truly installed in the first place. I have activated the windows installer package just now and it’s installed a new SketchUp2023 version over top of my old one without asking for a repair. The SketchUp2023.msi file disappeared and I was forced to reset my PC because I could not repair or uninstall the software. I’m doubt that’s causing the crashes in the software, but it could create a failure in the install that would prevent you from repairing it. The most recent windows update does not fix this, but the Windows Installer Service is not automatically activating, which is preventing certain functionality somehow. ![]() Not sure what windows version people are running, but I’m on Windows 11 Pro, with SketchUp 2023 Pro. I believe I have hunted down the culprit. Using the eye or any other camera movement tool will prevent it from crashing if you use that before switching scenes. Check out Managing Units of Measurement or Customizing a Models Background with Styles for more information on those settings. Templates use predefined settings for your models background and units of measurement. I managed to get it to fail pretty consistently once I knew how to replicate it in files. The first thing youll see when you open Sketchup is the Home page. I posted a week or so ago about crashes in SketchUp 2023 when exporting an image from a scene and immediately switching to another scene. ![]()
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